Shipping Policy
Akers Digital Store LLC, 959 E Akers Way, Sandy, UT 84094, USA (“we”, “us”, “our”) operates the website shopwellaray.com (the “Site”) and sells Wellaray® food supplements online as an independent authorized reseller. You can reach us at support@shopwellaray.com.
This Shipping Policy forms part of our Terms of Sale. Effective date: September 10, 2026.
1. Where we ship and what it costs
We ship to the United States, the United Kingdom, the European Union and most other countries. Standard tracked shipping is charged per order and shown at checkout before you pay:
| Checkout | Currency | Standard shipping |
|---|---|---|
| United States and all other countries | USD | $4.95 |
| United Kingdom | GBP | £3.95 |
| Germany | EUR | €4.95 |
| Rest of the EU | EUR | €4.95 |
Deliveries outside the United States are made from our warehouse and may be subject to customs duties and import fees (section 7).
2. Processing and dispatch
Orders are dispatched within 2 business days (Monday to Friday, excluding US public holidays) of order acceptance. During peak periods dispatch may take a little longer; we will tell you if it does. You receive an order confirmation when you order and a dispatch e-mail with the tracking link when the parcel leaves the warehouse.
3. Estimated delivery times (standard shipping, after dispatch)
| Destination | Estimate |
|---|---|
| United States | 4–7 business days (Alaska, Hawaii and remote areas may take longer) |
| United Kingdom | 7–10 business days |
| Germany, Netherlands, France, Austria | 5–11 business days |
| Rest of Europe | 10–20 business days |
| Canada | 9–12 business days |
| Australia, New Zealand | 9–14 business days |
| Other destinations | 10–20 business days |
These are estimates, not guarantees. Customs processing, carrier transfers, weather and strikes can delay a parcel and are outside our control. If a parcel is well outside its estimate, contact us and we will check with the carrier.
4. Tracking your order
Every parcel is tracked. Use the Track your order page with your order number, tracking number or the e-mail address used at purchase, or follow the link in your dispatch e-mail.
5. Delivery address
Please make sure your delivery address and phone number are complete and accurate; the carrier may use the phone number to arrange delivery. If you notice a mistake, e-mail us immediately — we can correct the address until the parcel is dispatched. We are not responsible for late, lost or misdelivered parcels caused by an incorrect or incomplete address. Parcels returned to us as undeliverable are re-shipped at your cost or, if you prefer, refunded minus the original shipping charge.
6. Delivery confirmation, lost or damaged parcels
The carrier’s delivery confirmation is proof of delivery, whether or not a signature was taken. If your parcel arrives damaged, e-mail us within 7 days of delivery with your order number and clear photos of the damaged item and packaging, and we will send a free replacement or refund you, as you prefer. If the tracking shows no movement or the parcel does not arrive, e-mail us and we will investigate with the carrier; if the parcel is confirmed lost, we replace it or refund you in full.
7. Customs duties and import fees
Orders delivered outside the United States may be subject to customs duties, import taxes or handling fees set by the destination country. These are not included in the price or the shipping charge, are not within our control and are your responsibility; please check your local rules before ordering. If a parcel is refused at customs because of these charges it may be abandoned by the carrier and no refund is due; if you arrange and pay for it to be returned to us, we refund the product price minus the original shipping charge once it arrives.
8. Contact
Akers Digital Store LLC
959 E Akers Way, Sandy, UT 84094, USA
support@shopwellaray.com